Privacy policy.

1. Who this policy covers

This Privacy Policy explains how MyWebStore24 ("we", "us") collects, uses and shares personal information when you visit our website, ask us to set up a store, run a store on our platform, or shop from a store hosted on it. MyWebStore24 is operated by 7Technosoft Solutions LLP, India. This policy is written to follow Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Two roles matter. For the information you give us to open and run a store, we decide how it is used. For the information a Customer gives a store when ordering or messaging it, the Store Owner decides how it is used, and we process it for them as the platform provider.

2. Information we collect

• Store Owners: name, email address, phone number, business name and category, Instagram handle, requested store address, plan choice, and any message you send when you request a store. After setup, we also hold the store details, products, orders, staff accounts and subscription payments you create in the admin panel.
• Customers: name, email address, phone number, delivery addresses, order history, and the details needed to sign in, such as a one-time password, or the name, email address and account identifier from your Google or Facebook account if you sign in with one.
• Payments: online payments are handled by payment gateways such as Razorpay. We do not see or store your full card number, CVV or UPI PIN. We keep the payment reference, amount and status.
• Messages: what you send through our contact form, support tickets or email.
• WhatsApp: the WhatsApp details described in section 3, for stores that connect WhatsApp and the Customers who message them.
• Technical data: IP address, browser and device type, pages visited, and cookies, collected when you use the site.
• Store content: stores add their own products, photos, videos and policies, and may connect their own payment, shipping and WhatsApp accounts. That content belongs to the Store Owner.

3. WhatsApp

Store Owners can connect their own WhatsApp Business account to their store through Meta, and can disconnect it at any time.

• From Store Owners: when a store connects WhatsApp, we receive and store its WhatsApp Business account ID, phone number, display name, and an access token from Meta that lets us send and receive messages for that store. The token is stored encrypted.
• From Customers: when you message a store on WhatsApp, or receive order updates, sign-in codes or reminders from it, we store your WhatsApp phone number and profile name, the messages and files you exchange with that store, and whether each message was delivered and read.

We use this information only to show the store its WhatsApp chats in its admin panel, to let the store reply and turn a chat into an order, and to send the messages the store has switched on, such as order updates, sign-in codes and cart reminders. We do not sell WhatsApp data, use it for advertising, or share one store's chats with any other store. Messages are sent and received through the WhatsApp Business Platform provided by Meta Platforms, and are also subject to WhatsApp's own terms and privacy policy.

When a Store Owner disconnects WhatsApp, we delete the access token straight away and stop receiving that store's messages. Chats already stored are deleted when the store or the Customer asks us, as described on our Delete your data page.

4. How we use information

• To set up and run stores, process orders, and arrange payment and shipping.
• To sign you in, keep your account secure, and prevent fraud and misuse.
• To answer your questions and resolve complaints.
• To send service messages such as order updates, invoices and account notices, by email, SMS or WhatsApp.
• To send product news and tips, only if you asked for them. You can stop them at any time.
• To understand how the site is used and to improve it.
• To meet our legal obligations.

5. Who we share information with

We do not sell personal information. We share it only as needed with:

• Store Owners, so they can fulfil the orders Customers place with them and answer the messages Customers send them.
• Service providers, such as payment gateways, shipping partners, email and messaging services (including Meta Platforms for WhatsApp), and hosting providers, who may use it only to provide their service to us.
• Authorities, when the law requires it or to protect rights, safety and the platform.
• A buyer of the business, if MyWebStore24 is ever merged or sold, with the same protection for your information.

6. Security

We use reasonable safeguards, including encrypted connections, access controls and limiting who can see personal information. No system is completely secure, so we cannot guarantee absolute security. Please keep your password and one-time passwords private.

7. How long we keep information

We keep information for as long as an account or store is active and for the period the law requires afterwards, for example for tax and accounting records. WhatsApp chats are kept while the store's WhatsApp connection is active, unless the store or the Customer asks us to delete them earlier. We delete or anonymise information when it is no longer needed.

8. Your rights

• See the personal information we hold about you.
• Correct information that is wrong or incomplete.
• Ask us to delete your information, where the law allows.
• Withdraw consent for marketing messages.
• Nominate someone to act for you, and make a complaint about how your information is handled.

To use these rights, contact us through the Contact page. To delete your data, including data from Facebook sign-in or WhatsApp, follow the steps on our Delete your data page. For an order placed in a store, we may need to involve that Store Owner as well.

9. Cookies

We use cookies to keep you signed in, remember your cart and preferences, and understand how the site is used. You can block or delete cookies in your browser settings, but some features, such as the cart and checkout, may stop working. See our Cookie Policy.

10. Links to other sites

Our site and stores may link to other websites and services. We are not responsible for their privacy practices, so please read their policies.

11. Children

Our services are meant for people who are 18 or older. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new date.

13. Contact us

For any question about this policy or your information, use the Contact page.