How can we help?
Browse our products, choose your size or colour if needed, and click 'Add to Cart'. When you are ready, open your cart, click 'Checkout', enter your delivery details and complete the payment. You will receive an order confirmation by email.
Orders are usually dispatched within 1 to 2 business days. Delivery takes 3 to 7 business days depending on your location. You will receive tracking details once your order is shipped.
Log in to your account and go to 'My Orders' to see the latest status of your order. You can also use the tracking link sent to your email after your order is shipped.
You can request a return or exchange within 7 days of delivery. Items must be unused, unwashed and returned with original tags and packaging. Once we receive and check the item, your refund or exchange will be processed within 5 to 7 business days.
Yes, we offer free shipping on orders above ₹999. We also run regular offers and coupon codes. Subscribe to our newsletter to get exclusive discounts, and apply your coupon code at checkout to save on your order.
We accept UPI, debit cards, credit cards, net banking and popular wallets. Cash on Delivery is also available on eligible orders. All online payments are processed through a secure payment gateway.
No. If you can post on Instagram, you can run your store. We set up your store and your web address, and you manage products, orders and customers from your dashboard.
Requesting a store takes about two minutes. We set it up and email you your login within 24 hours. After that you can add products straight away.
Yes. The Free plan needs no card and stays free. It renews on its own, so there is nothing to remember. The Pricing page lists exactly what each plan includes.
Customers can pay online with cards, UPI apps or net banking, pay directly to your UPI ID (the payment proof is saved on the order), or pay cash on delivery. You choose which options to offer.
Online payments are processed by the payment provider you connect to your store and settled by that provider to your account, on their standard schedule.
You can ship orders yourself and add the details by hand, or connect Shiprocket for live courier rates at checkout, labels, pickup and tracking.
Yes. Customers can see the status of their orders and tracking details in their account on your store.
Customers sign in with a one-time code sent to their email, or with their Google account. There is no store password for them to remember.
Yes, on the plans that include it. Your Instagram feed and stories can appear on your store so it never looks empty. Check the Pricing page for which plans include it.
Yes. Pick a theme, upload your logo and choose your brand colors. On plans that include theme customization you can also turn homepage sections on or off, reorder them and edit their text and images. You can switch themes at any time and your products and orders stay as they are.
Yes, on plans that include staff management. You can give a manager or packer their own login with only the access they need.
You only pay the difference. Unused days on your current plan are credited towards the new one.
Your plan stays active until the end of the period you paid for. After that your store moves to the Free plan and keeps running, and we email you when it happens.
Write to us from the Contact page or message us on WhatsApp. We reply within one working day.
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Still stuck?
Write to us at hello@mywebstote24.com. We reply within one working day.